Frequently Asked Questions

Can I really set up an operating website in 5 minutes?

Quick answer is yes. All you have to do is answer the questions when registering and you will have set up your first product, linked to your payment engine and published your shop. You will be then able to take orders, and payments, and your customer will be sent all relevant communications associated with their order.

Is this an out of the box solution?

Yes. We have built a deep set of features that will allow you to run your business to fit your workflow. These parametres can be set and adjusted in your merchant dashboard. No code is needed and no previous knowledge required. You can set up your express webshop in less than 5 minutes. You can then granularly control all parameters to fit with your work process. Should that be trading times, order cut-off and buffering, product modification. The list is extensive and setting them is intuitive but if you run into any issues we are here to help.

Can I get help setting up my webshop?

Yes. We are happy talk with every merchant. The software designed to be self-service and intuitive to use nonetheless we are here to iron out any wrinkles. We also can set up your shop for you with your workflow optimised , for a one-off fee.

What is your customer support like?

It is something we focus on and put a lot of time into it. We have 'actually' chatted with every business that uses our platform. We will talk to you on a one to one basis and help you resolve any issues you may have.

How do I see my orders?

As a merchant you have a web based dashboard. Where you can see your orders in realtime. In addition all orders will be emailed to you. You can also use a handheld printer with a digital display where orders can automatically print and you can manage your webshop through device.

Can I do local delivery?

Yes. The software is built so that you can fulfill your orders through collection, local delivery, dispatch or shipping and on-premises service. And yes we do have a printer.

How are online payments processed?

We use AIBMS and Stripe for taking payments on your business's behalf and transferring the funds to your business bank account.

What time zones does the platform operate in?

Happy to say it works in all international time zones.

What currencies does the platform handle?

We currently work with Euro, Sterling, US Dollar, Canadian Dollar and Australian Dollar.

Is there a FREE Trial

Yes we offer a 7 day FREE trial to help businesses get started.

Do you have a handheld printer?

Yes, we do have a printer solution where live orders can print automatically. The printer has a screen that can also be used to manage your webshop dashboard.

Are there any upfront costs?

No there are no upfront costs and no longterm contract. You can use the software on a month-to-month basis. After a free trial we charge a monthly subscription fee ans a 2.9% transaction fee. AIBMS and Stripe costs are additional.

Can I suggest new features that are applicable to me?

For sure. This solution has been built by working very closely with our earlier customers developing features to remove bottlenecks for them. Our software has been developed based on merchant suggestions.

Can I add Google Analytics to my Webshop?

Yes, you can, and any other analytics software. Contact us and we let know how to do it.

Is this software solution suitable for corporates?

Yes it is. We have built a very detailed feature structure which can be used for tailored eCommercer solutions. Please contact us and let us know what you have in mind.

What types have businesses use the software?

We work with food and beverage businesses that use the software for pre and live ordering for collection, delivery and table service. We work with promoters that run QR Bars at their events. Hospital shops for collection and bedside delivery. Bakers and Butchers. Businesses that replace the hard copy order book with something more effective and effiecient. Event organisers to sell tickets in advance. Bookshops, Wineshops & Grocers. Businesses who sell through social media to banish the chaos of DM ordering.

Join hundreds of other bricks and mortar businesses who are now selling online and providing collections, deliveries and table service to their customers through our software.